Terms of service

Last updated: October 2026

Welcome to Toyvix. These Terms of Service govern your use of our website, https://toyvix.com, and your purchase of products from Toyvix.

By accessing our website, placing an order, or using any part of our services, you agree to these Terms of Service. Please read them carefully before making a purchase.

Quick guide

Pre-order dates are estimates and pre-orders are generally final. Deposit orders receive a separate balance invoice by email, due within 7 calendar days after it is sent. Full Price orders have no later product balance. Your mandatory consumer rights remain unaffected.

1. About Toyvix

Toyvix is an online retailer specializing in collectible figures, action figures, accessories, statues, and related collectible products.

For questions regarding your order or our services, please contact:

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, scale information, estimated release dates, and availability information are accurate.

However, collectible products are often based on information supplied by manufacturers before final production. Manufacturers may make changes to product specifications, accessories, packaging, colors, materials, designs, release schedules, or other details without prior notice.

Product images may include manufacturer prototypes, promotional samples, or pre-production photographs. The final production item may contain minor differences.

Colors may also appear slightly different depending on lighting, photography, monitor settings, and production variations.

3. Pre-Order Products and Delays

Products marked “Pre-Order,” “Presale,” or “Pre-Sale” are not ready for immediate dispatch. Any displayed release period is a manufacturer estimate, not a guaranteed dispatch or delivery date. Production, licensing, quality control, shipping, customs, or allocation changes may affect that estimate.

We dispatch after the item has arrived, is ready for dispatch, and all required product payments are complete. If we learn of a material delay, we will provide an updated estimate when available and contact affected customers using the checkout email address. If we cannot meet an applicable shipping commitment, we will provide any delay notice, choice to consent, cancellation option, and refund required by law.

Pre-orders are generally final, and change-of-mind cancellation is not normally accepted after an order is placed. If you believe a legal right applies or want us to consider an exception, email support@toyvix.com with your order number. If we cannot fulfill the affected item, all payments collected for it will be refunded. Mandatory consumer rights remain unaffected.

4. Pre-Order Deposits and Balance Payments

For a Deposit order, the deposit paid at checkout is part of the product price. When the item is ready for dispatch, Toyvix sends a separate balance invoice to the email address used at checkout. The invoice states the remaining product balance, currency, and due date. The balance is not charged automatically and is due within 7 calendar days after the invoice email is sent.

If the balance remains unpaid, the reservation may be cancelled. Any retention of a deposit after an exceptional cancellation or nonpayment is subject to the terms disclosed before purchase and applicable law.

For a Full Price order, the selected full product price is paid at checkout and no additional product balance is due.

5. Prices and Payment

All prices are shown in the currency displayed at checkout.

Prices may change at any time, but price changes will not affect orders that have already been successfully placed and paid, except where an obvious pricing or technical error has occurred.

Payment must be successfully authorized before an order can be processed.

We reserve the right to cancel and refund an order in cases involving:

  • Obvious pricing errors
  • Payment authorization problems
  • Suspected fraud
  • Product unavailability
  • Manufacturer cancellation
  • Shipping restrictions
  • Incorrect product information caused by a technical error

6. Order Acceptance

Receiving an order confirmation does not necessarily mean that an order has been finally accepted. We may refuse or cancel an order where reasonably necessary, including because of product unavailability, manufacturer cancellation, inability to ship to the destination, payment verification issues, an obvious pricing or product information error, or suspected fraud or misuse.

If we cancel a paid order because we cannot fulfill an affected item, we will refund all payments collected for that item, subject to any additional remedy required by applicable law.

7. In-Stock Products

Products marked as "In Stock" are generally available for shipment from our inventory or fulfillment network.

Processing times may vary depending on the product, destination, order volume, and shipping method.

Estimated transit times shown on the website are estimates and are not guaranteed.

8. Shipping

Orders may be shipped using different carriers depending on the destination, package size, product type, and available logistics services.

International orders may pass through multiple logistics providers before final delivery.

Tracking information will be provided when available.

Delivery times are estimates only. Delays may occur due to customs clearance, weather, transportation disruptions, peak shipping periods, security inspections, local delivery conditions, or other events beyond our reasonable control.

See our Shipping Policy for additional information.

9. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by law, such charges are the responsibility of the customer.

Toyvix does not control customs authorities and cannot guarantee whether additional charges will be imposed.

Customers are responsible for providing accurate delivery and customs information where required.

10. Shipping Restrictions

Certain products or accessories may be restricted by carriers, customs authorities, aviation security rules, or local laws.

If a product or accessory cannot legally or safely be shipped to the customer's destination, we may contact the customer to offer an appropriate solution, which may include:

  • Removing a restricted accessory
  • Using an alternative shipping method
  • Replacing the affected component
  • Partially refunding the affected item
  • Cancelling and refunding the order

11. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please contact us as soon as possible if your address needs to be changed.

Once an order has been shipped, we may not be able to change the delivery address.

Additional costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

12. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, subject to applicable consumer law.

Where eligible, customers generally have 30 days from delivery to request a return.

Returned items must meet the eligibility requirements stated in our Return & Refund Policy.

Customers must contact support@toyvix.com before returning an item.

Unauthorized returns may not be accepted.

Nothing in these Terms limits any mandatory consumer rights provided by applicable law.

13. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, or incorrect, contact support@toyvix.com and provide:

  • Your order number
  • A description of the issue
  • Clear photographs
  • Video evidence where reasonably necessary

Depending on the circumstances, an appropriate solution may include:

  • Replacement parts
  • Replacement shipment
  • Partial refund
  • Return
  • Full refund

For manufacturer-related defects, replacement parts may require additional processing time because they may need to be requested directly from the manufacturer.

14. Collectible Packaging

Many of our customers collect both the product and its retail packaging, and we take reasonable care when packing orders.

However, minor cosmetic imperfections to an outer retail box, such as small dents, light creases, scuffs, compression marks, or minor corner wear caused during manufacturing or transportation, may occur.

Such minor packaging imperfections that do not affect the product itself may not necessarily constitute a product defect.

If packaging condition is particularly important to you, please contact us before ordering and we will make reasonable efforts to assist.

15. Manufacturer Changes and Cancellations

Manufacturers may delay, modify, replace, or cancel collectible products. If a manufacturer cancels an item you ordered and Toyvix cannot fulfill it, we will refund all payments collected for that item.

If a manufacturer materially changes a product, we will contact affected customers where practicable and explain the available options. We will not substitute a materially different product without the customer’s agreement where that agreement is required by law. Mandatory consumer rights remain unaffected.

16. Intellectual Property

All website content, including text, graphics, logos, layout, original photographs, and other materials created by Toyvix, is owned by or licensed to Toyvix unless otherwise stated.

Manufacturer names, character names, trademarks, product images, and other intellectual property belong to their respective owners.

Use of such names or images on our website is for product identification and descriptive purposes.

17. Prohibited Use

You may not use our website:

  • For unlawful purposes
  • To commit fraud
  • To interfere with website security
  • To distribute malicious software
  • To scrape or reproduce substantial parts of the website without authorization
  • To infringe intellectual property rights
  • To submit false or misleading information

18. Third-Party Services

Our website may use third-party services including payment processors, shipping providers, analytics services, advertising services, and ecommerce technology providers.

Your use of certain third-party services may also be subject to their own terms and privacy policies.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Toyvix will not be liable for indirect, incidental, special, or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded or limits mandatory consumer rights.

20. Events Outside Our Control

Events outside our reasonable control, including natural disasters, war, strikes, transportation disruptions, government restrictions, customs actions, manufacturer delays, epidemics, or carrier disruptions, may affect performance or timing. We will provide updates where practicable and handle any delay or inability to fulfill in accordance with applicable law. This section does not remove mandatory rights to cancel or obtain a refund.

21. Changes to These Terms

We may update these Terms of Service from time to time.

The version published on our website at the time of your order will generally apply to that transaction, subject to applicable law.

22. Governing Law

These Terms will be governed by applicable laws and regulations, taking into account any mandatory consumer protection rights that apply in the customer's place of residence.

23. Contact Us

If you have questions about these Terms of Service, please contact: