Terms of service

Terms of Service

Last updated: September 2026

Welcome to Toyvix. These Terms of Service govern your use of our website, https://toyvix.com, and your purchase of products from Toyvix.

By accessing our website, placing an order, or using any part of our services, you agree to these Terms of Service. Please read them carefully before making a purchase.

1. About Toyvix

Toyvix is an online retailer specializing in collectible figures, action figures, accessories, statues, and related collectible products.

For questions regarding your order or our services, please contact:

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, scale information, estimated release dates, and availability information are accurate.

However, collectible products are often based on information supplied by manufacturers before final production. Manufacturers may make changes to product specifications, accessories, packaging, colors, materials, designs, release schedules, or other details without prior notice.

Product images may include manufacturer prototypes, promotional samples, or pre-production photographs. The final production item may contain minor differences.

Colors may also appear slightly different depending on lighting, photography, monitor settings, and production variations.

3. Pre-Order Products

Products marked as "Pre-Order", "Presale", "Pre-Sale", or otherwise identified as unreleased items are products that have not yet been released by the manufacturer.

Estimated release dates are estimates only and are not guaranteed delivery dates.

Pre-order products may require several months before release. Typical production and release periods may range from approximately 3 to 6 months or longer depending on the manufacturer and product.

Manufacturer delays are common in the collectibles industry and may occur for reasons including production schedules, quality control, licensing approvals, shipping delays, or other circumstances outside our control.

By placing a pre-order, you acknowledge and accept that the estimated release date may change.

Any specific deposit, balance payment, cancellation, or pre-order conditions shown on the individual product page form part of these Terms and apply to that order.

4. Pre-Order Deposits and Balance Payments

Some pre-order products may be offered using a deposit and balance payment system.

Where a product is sold with a deposit:

  • The deposit reserves the item with the manufacturer or supplier.
  • The remaining balance must be paid within the period stated in the product description or payment notice.
  • Customers will normally receive a notification when the product becomes available and the balance payment is due.
  • Failure to pay the remaining balance within the stated payment period may result in cancellation of the reservation.
  • Unless otherwise stated or required by applicable law, pre-order deposits may be non-refundable after the order has been committed to the manufacturer.

Products purchased as full-payment pre-orders do not require an additional balance payment unless clearly stated otherwise.

5. Prices and Payment

All prices are shown in the currency displayed at checkout.

Prices may change at any time, but price changes will not affect orders that have already been successfully placed and paid, except where an obvious pricing or technical error has occurred.

Payment must be successfully authorized before an order can be processed.

We reserve the right to cancel and refund an order in cases involving:

  • Obvious pricing errors
  • Payment authorization problems
  • Suspected fraud
  • Product unavailability
  • Manufacturer cancellation
  • Shipping restrictions
  • Incorrect product information caused by a technical error

6. Order Acceptance

Receiving an order confirmation does not necessarily mean that an order has been finally accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including when:

  • A product becomes unavailable
  • A manufacturer cancels a product
  • We cannot ship to the destination
  • Payment cannot be verified
  • Incorrect pricing or product information was displayed
  • Fraud or misuse is suspected

If we cancel a paid order that we cannot fulfill, an appropriate refund will be issued.

7. In-Stock Products

Products marked as "In Stock" are generally available for shipment from our inventory or fulfillment network.

Processing times may vary depending on the product, destination, order volume, and shipping method.

Estimated transit times shown on the website are estimates and are not guaranteed.

8. Shipping

Orders may be shipped using different carriers depending on the destination, package size, product type, and available logistics services.

International orders may pass through multiple logistics providers before final delivery.

Tracking information will be provided when available.

Delivery times are estimates only. Delays may occur due to customs clearance, weather, transportation disruptions, peak shipping periods, security inspections, local delivery conditions, or other events beyond our reasonable control.

Please refer to our Shipping Policy for additional information.

9. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by law, such charges are the responsibility of the customer.

Toyvix does not control customs authorities and cannot guarantee whether additional charges will be imposed.

Customers are responsible for providing accurate delivery and customs information where required.

10. Shipping Restrictions

Certain products or accessories may be restricted by carriers, customs authorities, aviation security rules, or local laws.

If a product or accessory cannot legally or safely be shipped to the customer's destination, we may contact the customer to offer an appropriate solution, which may include:

  • Removing a restricted accessory
  • Using an alternative shipping method
  • Replacing the affected component
  • Partially refunding the affected item
  • Cancelling and refunding the order

11. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please contact us as soon as possible if your address needs to be changed.

Once an order has been shipped, we may not be able to change the delivery address.

Additional costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

12. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Where eligible, customers generally have 30 days from delivery to request a return.

Returned items must meet the eligibility requirements stated in our Return & Refund Policy.

Customers must contact support@toyvix.com before returning an item.

Unauthorized returns may not be accepted.

Nothing in these Terms limits any mandatory consumer rights provided by applicable law.

13. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, or incorrect, contact support@toyvix.com and provide:

  • Your order number
  • A description of the issue
  • Clear photographs
  • Video evidence where reasonably necessary

Depending on the circumstances, an appropriate solution may include:

  • Replacement parts
  • Replacement shipment
  • Partial refund
  • Return
  • Full refund

For manufacturer-related defects, replacement parts may require additional processing time because they may need to be requested directly from the manufacturer.

14. Collectible Packaging

Many of our customers collect both the product and its retail packaging, and we take reasonable care when packing orders.

However, minor cosmetic imperfections to an outer retail box, such as small dents, light creases, scuffs, compression marks, or minor corner wear caused during manufacturing or transportation, may occur.

Such minor packaging imperfections that do not affect the product itself may not necessarily constitute a product defect.

If packaging condition is particularly important to you, please contact us before ordering and we will make reasonable efforts to assist.

15. Manufacturer Changes and Cancellations

Manufacturers may delay, modify, replace, or cancel collectible products without prior notice.

If a manufacturer cancels a product that you ordered, we will provide an appropriate refund for the affected order.

If a manufacturer materially changes a product, we may contact affected customers where appropriate.

16. Intellectual Property

All website content, including text, graphics, logos, layout, original photographs, and other materials created by Toyvix, is owned by or licensed to Toyvix unless otherwise stated.

Manufacturer names, character names, trademarks, product images, and other intellectual property belong to their respective owners.

Use of such names or images on our website is for product identification and descriptive purposes.

17. Prohibited Use

You may not use our website:

  • For unlawful purposes
  • To commit fraud
  • To interfere with website security
  • To distribute malicious software
  • To scrape or reproduce substantial parts of the website without authorization
  • To infringe intellectual property rights
  • To submit false or misleading information

18. Third-Party Services

Our website may use third-party services including payment processors, shipping providers, analytics services, advertising services, and ecommerce technology providers.

Your use of certain third-party services may also be subject to their own terms and privacy policies.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Toyvix will not be liable for indirect, incidental, special, or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded or limits mandatory consumer rights.

20. Force Majeure

We are not responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, war, strikes, transportation disruptions, government restrictions, customs actions, manufacturer delays, epidemics, carrier disruptions, or similar events.

21. Changes to These Terms

We may update these Terms of Service from time to time.

The version published on our website at the time of your order will generally apply to that transaction, subject to applicable law.

22. Governing Law

These Terms will be governed by applicable laws and regulations, taking into account any mandatory consumer protection rights that apply in the customer's place of residence.

23. Contact Us

If you have questions about these Terms of Service, please contact: