Shipping policy

Last updated: October 2026

Thank you for shopping with Toyvix. This Shipping Policy explains how we process and ship orders placed through https://toyvix.com.

For shipping questions, please contact us at support@toyvix.com.

Quick guide

In-stock orders are processed after payment confirmation. Pre-order release dates are estimates and pre-orders are generally final. Deposit balances are requested by a separate email invoice and are due within 7 calendar days after it is sent; they are not charged automatically. Tracked delivery generally takes 5–15 business days after dispatch.

1. Order Types

Toyvix sells both in-stock and pre-order collectible products.

Shipping times differ depending on whether the product is currently in stock or is a pre-order item.

Please check the product page carefully before placing your order.

2. In-Stock Orders

Products marked “In Stock” are generally available from our inventory or fulfillment network. Product pages may show an estimated processing period of 1–3 business days after payment is confirmed. Actual processing can vary with order volume, product size, warehouse availability, destination, security checks, and carrier availability.

Once an order ships, tracking information is provided when available.

3. Pre-Order Products and Release Changes

Products marked “Pre-Order,” “Presale,” or “Pre-Sale” are not ready for immediate dispatch. The release period shown on a product page is a manufacturer estimate, not a guaranteed dispatch or delivery date. Production, licensing, quality control, transportation, customs, or allocation changes may move that estimate.

We dispatch a pre-order after the item reaches Toyvix or our fulfillment facility, is ready for dispatch, and all required product payments are complete. Pre-order waiting time is separate from shipping transit time.

If we learn of a material release delay, we will provide an updated estimate when available and contact affected customers using the email address provided at checkout. If we cannot meet an applicable shipping commitment, we will provide any delay notice, choice to consent, cancellation option, and refund required by law. For an order update, contact support@toyvix.com.

4. Deposit and Full Price Pre-Orders

If you select Deposit, the deposit paid at checkout forms part of the product price. When the item is ready for dispatch, Toyvix sends a separate balance invoice to the email address used at checkout. The balance is not charged automatically. The invoice states the remaining product balance, currency, and due date.

The balance is due within 7 calendar days after the invoice email is sent. If it remains unpaid, Toyvix may cancel the reservation, subject to the Return & Refund Policy and applicable law. If you select Full Price, no additional product balance is due.

Pre-orders are generally final, and change-of-mind cancellation is not normally accepted after placement. See our Return & Refund Policy for cancellation exceptions and mandatory consumer rights.

5. Shipping Destinations and Charges

We ship to many international destinations. Standard shipping is offered without a separate shipping charge where the product page and checkout show it as free. Availability and any additional shipping options depend on the destination, product type, package size, carrier restrictions, and customs requirements. The checkout shows the shipping options available for your order.

If we cannot ship an order to the selected destination, we will contact you about an appropriate solution, including cancellation and a refund for an item we cannot fulfill.

6. Shipping Methods

We use different international and local shipping carriers depending on the destination and shipment requirements.

An international shipment may be transferred to a local carrier for final delivery.

The carrier shown during part of the tracking process may therefore differ from the carrier that completes final delivery.

Where available, expedited shipping options such as DHL may be offered for an additional charge.

7. Estimated Delivery Times

Tracked delivery generally takes 5–15 business days after dispatch for many destinations. This is an estimate, not a guaranteed arrival date. Customs clearance, security checks, peak periods, weather, carrier delays, remote locations, public holidays, and transport disruptions can extend delivery.

A pre-order’s release and preparation period occurs before dispatch and is not included in the transit estimate.

8. Order Tracking

Tracking information will be provided after shipment when available.

Tracking updates may occasionally take several days to appear after a shipment is handed to the carrier.

International shipments may show different tracking numbers or logistics providers during different stages of transportation.

9. Customs, Import Duties, and Taxes

International shipments may be subject to:

  • Customs duties
  • Import taxes
  • VAT
  • Brokerage fees
  • Other charges imposed by local authorities

Unless otherwise stated at checkout or required by applicable law, these charges are the customer's responsibility.

Toyvix cannot control or predict customs charges imposed by individual countries.

Customers are responsible for complying with the import regulations of their destination country.

10. Customs Clearance

Customs authorities may inspect, delay, or request additional information for international shipments.

Customers may occasionally be required to:

  • Provide identification
  • Provide tax information
  • Pay import charges
  • Contact the carrier
  • Collect the shipment from a customs office or pickup location

Toyvix will provide reasonable assistance where possible but cannot control customs processing times.

11. Shipping Restrictions

Certain accessories or materials, including batteries, magnets, liquids, metal accessories, or replica weapon accessories, may be restricted by carriers, customs authorities, or destination-country law.

If an affected component cannot be shipped, we will contact you about the available options. These may include an alternative shipping method, a suitable replacement, removal with your agreement and an appropriate refund, or cancellation and a refund where the order cannot be fulfilled. Your mandatory consumer rights remain unaffected.

12. Shipping Address

Please ensure that your shipping address is complete and correct before placing your order.

Customers should include all necessary information, including where applicable:

  • Full name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal code
  • Country
  • Valid telephone number

If you need to update your address, contact support@toyvix.com as soon as possible.

We cannot guarantee that an address can be changed after an order has been shipped.

13. Failed Delivery or Unclaimed Packages

Customers are responsible for monitoring tracking information and responding to delivery notices from carriers.

If a package is returned because of:

  • An incorrect address
  • An incomplete address
  • Refusal of delivery
  • Failure to collect the package
  • Failure to complete customs clearance

Additional shipping costs may apply before the order can be resent, where permitted by applicable law.

14. Lost Packages

If tracking has not updated for an unusually long period or you believe your package may be lost, please contact support@toyvix.com.

We will review the tracking information and, where appropriate, open an investigation with the shipping carrier.

Carrier investigations may require additional processing time.

15. Packages Marked Delivered

If tracking shows that a package has been delivered but you cannot locate it, please first:

  • Check around the delivery location
  • Ask household members
  • Check with neighbors where appropriate
  • Check building reception, mailroom, or concierge
  • Contact the local delivery carrier

If the package still cannot be located, contact support@toyvix.com and we will assist where reasonably possible.

16. Damaged Shipments

If your package arrives damaged, please retain:

  • The shipping carton
  • Product packaging
  • Shipping label
  • All packing materials

Contact support@toyvix.com promptly and provide clear photographs of the package and affected item.

This information may be required for a carrier or manufacturer claim.

17. Collectible Box Condition

We understand that packaging condition matters to collectors and make reasonable efforts to pack orders protectively. Minor cosmetic wear to retail packaging, such as light dents, creases, scuffs, or corner wear, can occur during manufacturing or transportation. If strict box condition is important to you, contact us before ordering.

This section does not limit your rights if the goods do not conform to the contract or arrive damaged.

18. Multiple-Item Orders

If an order contains several products, items may be shipped together or separately depending on:

  • Product availability
  • Pre-order release dates
  • Warehouse location
  • Package size
  • Shipping restrictions

Separate tracking numbers may be provided when an order is divided into multiple shipments.

19. Pre-Order and In-Stock Items in the Same Order

If an order contains both in-stock and pre-order products, shipping arrangements may depend on product availability and fulfillment conditions.

Where appropriate, items may be shipped separately.

If you have specific shipping requirements, please contact us before placing your order.

20. Contact Us

For any questions regarding shipping, tracking, customs, or delivery, please contact: