Shipping policy

Shipping Policy

Last updated: September 2026

Thank you for shopping with Toyvix. This Shipping Policy explains how we process and ship orders placed through https://toyvix.com.

For shipping questions, please contact us at support@toyvix.com.

1. Order Types

Toyvix sells both in-stock and pre-order collectible products.

Shipping times differ depending on whether the product is currently in stock or is a pre-order item.

Please check the product page carefully before placing your order.

2. In-Stock Orders

Products marked "In Stock" are generally available for shipment from our inventory or fulfillment network.

Orders are normally processed after payment has been confirmed.

Processing times may vary depending on:

  • Order volume
  • Product size
  • Destination country
  • Warehouse availability
  • Security inspections
  • Carrier availability

Once your order has shipped, tracking information will be provided when available.

3. Pre-Order Products

Products marked "Pre-Order", "Presale", or "Pre-Sale" have not yet been released by the manufacturer.

Estimated release dates shown on product pages are estimates only.

Collectible manufacturers frequently adjust production schedules, and release dates may be delayed.

Typical pre-order production periods may be approximately 3 to 6 months or longer depending on the manufacturer and product.

Pre-order products will be shipped after:

  • The manufacturer releases the product
  • The product arrives at our warehouse or fulfillment facility
  • Any required balance payment has been completed

If a product has a specific estimated release date or shipping arrangement, the information on the individual product page will apply.

4. Deposit Pre-Orders

Some pre-order products may be purchased with a deposit.

When the product is released, customers may receive a notification requesting payment of the remaining balance.

The remaining balance must be paid within the period stated in the product description or payment notice.

The item will normally be shipped after the balance has been paid in full.

5. Shipping Destinations

We ship to many international destinations.

Shipping availability may depend on:

  • Destination country
  • Product type
  • Package size or weight
  • Carrier restrictions
  • Customs regulations
  • Security restrictions

If we cannot ship an order to your destination, we will contact you with an appropriate solution.

6. Shipping Methods

We use different international and local shipping carriers depending on the destination and shipment requirements.

An international shipment may be transferred to a local carrier for final delivery.

The carrier shown during part of the tracking process may therefore differ from the carrier that completes final delivery.

Where available, expedited shipping options such as DHL may be offered for an additional charge.

7. Estimated Delivery Times

International delivery normally takes approximately 2 to 3 weeks after dispatch for many destinations.

However, this is only an estimate and is not a guaranteed delivery time.

Some shipments may arrive sooner, while others may take longer due to:

  • Customs clearance
  • Security inspections
  • Peak shipping periods
  • Weather
  • Carrier delays
  • Local delivery conditions
  • Remote destinations
  • Public holidays
  • Transportation disruptions

Pre-order waiting time before release is separate from the shipping transit time.

8. Order Tracking

Tracking information will be provided after shipment when available.

Tracking updates may occasionally take several days to appear after a shipment is handed to the carrier.

International shipments may show different tracking numbers or logistics providers during different stages of transportation.

9. Customs, Import Duties, and Taxes

International shipments may be subject to:

  • Customs duties
  • Import taxes
  • VAT
  • Brokerage fees
  • Other charges imposed by local authorities

Unless otherwise stated at checkout or required by applicable law, these charges are the customer's responsibility.

Toyvix cannot control or predict customs charges imposed by individual countries.

Customers are responsible for complying with the import regulations of their destination country.

10. Customs Clearance

Customs authorities may inspect, delay, or request additional information for international shipments.

Customers may occasionally be required to:

  • Provide identification
  • Provide tax information
  • Pay import charges
  • Contact the carrier
  • Collect the shipment from a customs office or pickup location

Toyvix will provide reasonable assistance where possible but cannot control customs processing times.

11. Shipping Restrictions

Certain accessories or materials may be restricted by airlines, carriers, customs authorities, or destination-country regulations.

Examples may include certain:

  • Batteries
  • Magnets
  • Powders or liquids
  • Metal accessories
  • Replica weapon accessories
  • Other restricted components

If a restricted component cannot be shipped, we may contact you to arrange an appropriate solution.

Depending on the circumstances, this may include:

  • Removal of the restricted component
  • Replacement of the component
  • Alternative shipping arrangements
  • Partial refund
  • Cancellation and refund

12. Shipping Address

Please ensure that your shipping address is complete and correct before placing your order.

Customers should include all necessary information, including where applicable:

  • Full name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal code
  • Country
  • Valid telephone number

If you need to update your address, contact support@toyvix.com as soon as possible.

We cannot guarantee that an address can be changed after an order has been shipped.

13. Failed Delivery or Unclaimed Packages

Customers are responsible for monitoring tracking information and responding to delivery notices from carriers.

If a package is returned because of:

  • An incorrect address
  • An incomplete address
  • Refusal of delivery
  • Failure to collect the package
  • Failure to complete customs clearance

Additional shipping costs may apply before the order can be resent, where permitted by applicable law.

14. Lost Packages

If tracking has not updated for an unusually long period or you believe your package may be lost, please contact support@toyvix.com.

We will review the tracking information and, where appropriate, open an investigation with the shipping carrier.

Carrier investigations may require additional processing time.

15. Packages Marked Delivered

If tracking shows that a package has been delivered but you cannot locate it, please first:

  • Check around the delivery location
  • Ask household members
  • Check with neighbors where appropriate
  • Check building reception, mailroom, or concierge
  • Contact the local delivery carrier

If the package still cannot be located, contact support@toyvix.com and we will assist where reasonably possible.

16. Damaged Shipments

If your package arrives damaged, please retain:

  • The shipping carton
  • Product packaging
  • Shipping label
  • All packing materials

Contact support@toyvix.com promptly and provide clear photographs of the package and affected item.

This information may be required for a carrier or manufacturer claim.

17. Collectible Box Condition

We understand that packaging condition is important to collectors.

We make reasonable efforts to select products with good packaging condition and to provide protective packing.

However, minor cosmetic wear such as small dents, light creases, scuffs, compression marks, or corner wear may occur during manufacturing or international transportation.

If you require especially strict box condition standards, please contact us before placing your order.

18. Multiple-Item Orders

If an order contains several products, items may be shipped together or separately depending on:

  • Product availability
  • Pre-order release dates
  • Warehouse location
  • Package size
  • Shipping restrictions

Separate tracking numbers may be provided when an order is divided into multiple shipments.

19. Pre-Order and In-Stock Items in the Same Order

If an order contains both in-stock and pre-order products, shipping arrangements may depend on product availability and fulfillment conditions.

Where appropriate, items may be shipped separately.

If you have specific shipping requirements, please contact us before placing your order.

20. Contact Us

For any questions regarding shipping, tracking, customs, or delivery, please contact: