返金ポリシー

Return & Refund Policy

Last updated: September 2026

We offer a 30-day return policy for eligible items. You have 30 days from the date your order is delivered to request a return.

1. Return Eligibility

To be eligible for a return, the item must be:

  • Unused
  • Unassembled
  • In the same condition as received
  • Complete with all accessories, parts, and manuals
  • Returned in its original packaging

Proof of purchase is required for all return requests.

Before sending any item back, please contact support@toyvix.com. Unauthorized returns may not be accepted.

2. Return Shipping

For change-of-mind returns, incorrect size or scale selection, or other non-defective reasons, return shipping costs are generally the customer's responsibility unless otherwise required by applicable law.

If the item is defective, damaged in transit, missing parts, or incorrect due to our error, we will provide an appropriate solution.

Depending on the circumstances, this may include:

  • Replacement parts
  • Replacement shipment
  • Partial refund
  • Return
  • Full refund

3. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If there is an issue, contact support@toyvix.com and provide:

  • Your order number
  • A clear description of the issue
  • Clear photographs of the item and packaging
  • Video evidence where reasonably necessary

Please retain the shipping carton, retail packaging, shipping label, and packing materials until the issue has been resolved.

4. Non-Returnable or Reduced-Refund Items

Returns may be refused or the refund amount may be reduced if an item has been:

  • Used
  • Assembled
  • Modified
  • Damaged after delivery
  • Returned with missing parts or accessories
  • Returned without manuals or original packaging

Custom-made, personalized, and special-order items may be non-returnable unless defective or damaged.

Gift cards are non-returnable.

5. Pre-Orders

Pre-order release dates are estimates provided by manufacturers and may change.

Delays may occur due to production schedules, licensing approvals, quality control, shipping, customs, or other circumstances outside our reasonable control.

Product-specific pre-order cancellation terms shown on the product page at the time of purchase will apply to that order.

6. Deposit Pre-Orders

For deposit-based pre-orders, the deposit secures your reservation and forms part of the total purchase price.

  • Unless otherwise stated, the remaining balance must be paid within 7 days after Toyvix sends the balance payment notice.
  • If the balance is not paid within the required period, the reservation may be treated as abandoned and cancelled.
  • Where clearly disclosed before purchase and permitted by applicable law, the deposit may become non-refundable after the reservation has been committed to the manufacturer or supplier.
  • Customers who paid the full pre-order price in advance will not be required to make an additional balance payment.

7. European Union 14-Day Right of Withdrawal

For eligible orders delivered within the European Union, customers may have the right to cancel their purchase within 14 days after receiving the goods, subject to applicable legal exceptions.

Nothing in this policy limits any mandatory consumer rights provided under applicable law.

8. Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method, usually within 10 business days.

Please note that banks, card issuers, PayPal, and other payment providers may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact support@toyvix.com.

9. Contact Us

If you have any questions about returns, refunds, defective items, or pre-order cancellations, please contact: